Account Policies

1. Minimum Age

The process to verify age is detailed below. Checks at multiple phases are implemented to verity that Player is at least 18 years old to register and play on this site.

A. Registration phase:

The registration form requires the following data to create an account. Player warrants and Cozy Games is entitled to verify that:

Player has provided their accurate name;
Player has provided their accurate address, Player has provided their accurate date of birth, Player has provided accurate other details in the registration form such as email, gender, telephone number; Player is not party to a current self-exclusion agreement with Cozy Games;
Affirmation of Age Before submitting the registration form, an explicit check box needs to be checked that says “I agree to the Terms of Use and confirm that I am above 18 years of age”

B. Website terms and conditions

The website terms and conditions clearly state the following:
Providing incorrect data during registration process or any other stage will result in immediate closure of account and ALL bets will be voided.
It is an offence to participate in gambling activities if player is under 18 years of age. Cozy Games is entitled to verify a player’s age during registration and at any other point. As part of this verification process, Cozy games may request several supporting documents for Age and address verification. Any account that cannot be verified within 72 hours will be frozen.
If during age verification the customer is shown to be underage, then Cozy games will return to the customer any money paid in respect of the use of the gambling facilities, but no winnings shall be paid.

C. Deposit phase

During the deposit phase, our ‘payment gateway’ providers also verify several aspects such as:

Age to ensure 18+
Player geographical location
7995 coding so issuing banks may identify and reject the payment based their gambling policy

D. Payout phase

During the payout phase, player MUST submit documentation to verify Age and Address. No payouts are processed unless we have the documentation, including a photo id on file. Any players who do not submit satisfactory documents will have their payouts frozen. Subsequently the account will also be frozen pending verification.

E. Third party verification partner

Cozy games uses GB group PLC for address and age verification.

F. Enabling of filters to restrict site access

Cozy Games websites contains sitemaps, Metatags and keywords related to gambling such as gambling, bingo, slots etc, to enable filtering software to recognize Cozy games sites as gambling website in order to restrict access to relevant pages of the sites.

2. Registration Policy

Cozy Games Management Ltd. reserves the right to decline the acceptance of an account registration at any time at its sole discretion. If an account is closed, we will honour all contractual obligations and all unused balances will be refunded to account holders, subject to the meeting with terms and conditions of withdrawal policy and Management's obligations under the Gaming Supervision Commission's directives.

Players are allowed to have only one account per household, shared computer, physical address or internet connection. Players using false or misleading information during registration will have their accounts closed and all winnings will be forfeited. Such players will themselves be liable for all loses in terms of deposits. Player registration may be refused or closed at the Operator's sole discretion but contractual obligations already made will be honoured.

Management at their sole discretion may withhold or delay any withdrawal of funds made from any game which may require further investigation due to any system malfunction. In this case, we will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis.

Management reserves the right to terminate any player's account at any time without notice if a player is found to be violating or abusing any of the terms and conditions or rules on the Website. At its discretion, management may suspend, void any winnings or withhold any balance if the player is found to have violated any of these terms.

3. Prohibited Users

Cozy Games Management Ltd. does not accept liability for any breach by prohibited players of the applicable laws of their state or country of residence. We reserve the right at our sole discretion to declare any wager and winnings as void if a player is identified to have been playing illegally.

Players from the countries listed below are prohibited to register and place bets. We sincerely apologize to these customers. The countries are:
Afghanistan, Albania, American Samoa, Arab Jamahiriya, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Cook Islands, Cote D’Ivoire (Ivory Coast), Croatia, Cuba, Czech Republic, Democratic People’s Republic of Korea (North), Denmark, Estonia, France, French Guiana, French Polynesia, Guadeloupe, Guam, Herzegovina, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Italy, Japan, Korea, Kosovo, Lao People’s Democratic Republic, Latvia, Libya, Lithuania, Malaysia, Martinique, Mayotte, Metropolitan & Territories, Moldova, Montenegro, Myanmar/Burma, Nauru, Netherlands, New Caledonia, Nigeria, Northern Cyprus, Southern Cyprus, Northern Mariana Island, Pakistan, Philippines, Poland and Yugoslavia., Puerto Rico, Republic of Korea (South), Reunion, Romania, Russia, Russian Federation, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Serbia, Slovakia, Slovenia, Somalia, South Africa, Spain, Sudan, Syrian Arab Republic, Thailand, Turkey, Ukraine, United States, United States Minor Outlying Islands, USA, Uzbekistan, Virgin Islands (U.S.),Yemen , Zimbabwe and Wallis-et- Futuna.

4. Transfer of Accounts and Funds

Players are prohibited from selling, transferring and/or acquiring accounts to and from other players.

Player is also prohibited from transferring funds to and among player accounts.

5. Know Your Client

A 'Know Your Client' procedure will be carried out on all real money players. We will request you to provide additional proof of identity to assist with our age verification policy before processing your withdrawal. Upon request we will require specific proof of identity in the form of photo copy of a valid passport or driving license, utility bill or header of a recent bank or credit card statement along with specific proof of deposit method like front copy of credit/debit card.

As part of Money Laundering requirements, withdrawals may be subject to Proof of Identity checks. In accordance with the Act, no payments shall be made unless the player's identity, age, Deposit method and place of residence have been verified.

6. Dormant Accounts

In the event that no transaction has been recorded on a player's account for thirty months, the account will be deemed dormant and we reserve the right to close the account and remit the balance using the last known details of the player.For accounts inactive for more than 90 days, a maintenance fee of £5 per month will be levied.

In the event that the player cannot be satisfactorily located, such cases will be dealt with in any manner deemed fit at the sole discretion of Cozy Games Management Limited.

Players shall not treat Cozy Games Management Ltd. as a financial institution nor expect interest on their deposits.

7. Account Disputes

If the player has any dispute with regard to any outcome, she/he must submit a complaint to manager@livebingonetwork.co.uk in writing within fourteen (14) days of the event taking place to Cozy Games Management Ltd.

Any disputes must be made in writing providing all the details (date, time, details of game play under question). We take player disputes very seriously and take all reasonable steps to investigate and resolve all disputes.

If, at this point, the complaint cannot be resolved we will contact you confirming that this is our final response and the end of our Internal Complaints Procedure.

At this stage you can then refer your complaint to ADR which is eCogra:

eCOGRA

eCOGRA is a dispute resolution service provider who Cozygames Management Limited has appointed as an independent entity to offer alternative dispute resolution facilities for disputes (namely any complaint which relates to the outcome of a complainant's gambling transaction and is not resolved at the first stage of Our complaints procedure). Please note that eCOGRA may reject complaints referred for dispute resolution on the basis they are frivolous or vexatious. The dispute resolution facilities provided shall be free of charge to You.

http://ecogra.org/ata/policies_procedures.php

8. Promotional Offers

By registering and accepting the Terms & Conditions, the player is confirming that the player has subscribed to receive Promotional emails, Calls, SMS and Mail to inform player about any promotions that we or our partners may have to offer. The terms of these promotional offers will be clearly stated for each individual promotion. It is your responsibility to ensure that these terms are fulfilled in order to qualify for the respective bonus, credit or prize and also to facilitate any subsequent withdrawal. These promotional terms are to be read in conjunction with these terms. If there is any ambiguity between these Terms and the promotion specific Terms, then these terms will prevail. Promotional offers are restricted to one per customer, unless otherwise stated in the terms. Should the player not wish to receive this information they should contact live help or email support team giving their full contact details or use the unsubscribe feature from any email received.